Contact Support
Get help from our team of music and business experts. We're here to ensure your WaveRelay experience is perfect.
24hrs
Average Response Time
98%
Customer Satisfaction
24/7
Enterprise Support
Send us a Message
Tell us about your issue and we'll get back to you with a solution.
Other Ways to Reach Us
Email Support
For detailed questions or non-urgent issues
support@waverelay.onlineResponse within 24 hours
Live Chat
Instant help for quick questions
Available 12PM-8PM EST
Enterprise Support
Premium support for Enterprise customers
Dedicated account manager
Priority issue resolution
Custom onboarding and training
Quick Answers
Having trouble logging in?
Try clearing your browser cache or resetting your password.
View troubleshooting guide →Questions about licensing?
All WaveRelay music is 100% royalty-free for commercial use.
View licensing details →Support Hours & Response Times
Starter
48 hours
Email response time
Email support
Help center access
Setup guides
Business
24 hours
Priority response time
Priority email support
Live chat access
Enterprise
4 hours
Guaranteed response time
Dedicated account manager
Custom training sessions
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Emergency Support: Available 24/7 for Enterprise customers experiencing service outages